Refund policy

Effective Date: August 8, 2026

At imaree®, we stand behind the quality of our products. We want you to be completely satisfied with your first purchase. This policy outlines the conditions under which we offer refunds.

We offer a 60-day money-back guarantee, allowing you to request a refund for your first order only. This guarantee applies to products purchased within the last 60 days from the date of delivery.

To be eligible for a refund, the following conditions must be met:

• First Order Limitation: The refund request applies exclusively to the customer’s initial order with imaree.
• Quantity Limitations: Refunds are limited to a maximum of 2 units per product type per customer, household, or shipping address (lifetime limit). Any quantities beyond this limit are not eligible for a refund.
• Return of Products: To receive a refund, the customer must return the products to us. The customer is responsible for all shipping costs associated with the return.
• Condition of Returned Goods: The products must be returned unused, unopened, and in their original packaging with the seal intact. We reserve the right to deny a refund if the returned items show signs of use or damage.
• Return Authorization: You must contact our Customer Care team to obtain a Return Authorization (RA) number. Returns sent without an RA number will not be processed.

Refunds will not be issued in the following cases:

• Incorrect Shipping Address: If an order is returned to us or lost due to an incorrect shipping address provided by the customer, the order is not eligible for a refund. A reshipment may be offered at the customer's expense.
• Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are also the responsibility of the customer.
• Subscription Renewals: Charges for subscription renewals are non-refundable, especially if the subscription was canceled after the renewal charge was processed.
• Special Offers: Refunds for products purchased during special promotions will be limited to the actual price paid.

• Initiation: To initiate a return, contact our Customer Care Specialists at supportservice@imaree.com within the 60-day period. We will provide you with instructions and a Return Authorization (RA) number.
• Return Shipping: You must ship the products back to the address provided by our support team. We strongly recommend using a trackable shipping service for your protection.
• Inspection and Approval: Upon receiving the returned items, we will inspect them to ensure they meet the eligibility criteria. We reserve the right, at our sole discretion, to determine whether to accept a return or wait for the physical return of the products before issuing a refund.
• Refund Issuance: Once the return is approved (either upon receiving the items or at our sole discretion), we will process the refund to your original payment method. The refund will be for the product price only.
• Processing Time: Refunds typically take 5-7 business days to appear in your account, but may take up to 21 business days depending on your bank’s processing times.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right, which may include a refund or replacement without requiring a return, at our discretion.

We are committed to protecting our business from fraudulent or abusive behavior. Refunds will be denied, and the customer’s account may be terminated, in situations including but not limited to:

• Suspicious Activity: Multiple orders placed to the same address using different customer names or accounts.
• Policy Exploitation: Subscribing to a subscription and immediately canceling to receive a first-order discount or benefit without the intention of continuing.
• Violation of Terms: Any violation of our Terms of Service or any indication of fraudulent activity, chargeback fraud, or "friendly fraud."
• Excessive Returns: Patterns of returning a high volume of products or abusing the return policy in any way.
• Unauthorized Use: We reserve the right to deny refunds to customers we suspect, in our sole discretion, are engaged in unauthorized use of our products or services.

For any questions, assistance with a return, or to initiate a refund, please contact us at:

supportservice@imaree.com