Cancellation policy

Effective Date: August 8, 2026

When you select a subscription for any IMAREE product, you are enrolling in an auto-renewing service that will automatically charge your payment method and deliver products according to your selected frequency until you cancel. This applies to all IMAREE products including skincare, haircare, and supplement items.

By subscribing, you authorize us to automatically charge your payment method on a recurring basis without requiring additional consent for each charge. Your subscription will continue until you actively cancel it through your account or by contacting customer service.

Your subscription will automatically renew according to your selected frequency (every 30 or 60 days). You will be charged the subscription price shown at checkout on the same date of your billing cycle. Subscriptions created before the Effective Date of this policy may be set to a 90-day frequency; those subscriptions will continue to renew on that frequency until you change or cancel them. These charges will appear on your credit card statement as "Maree Beauty" from Maree LLC.

You will receive email reminders before each billing cycle, but your subscription will continue and charges will occur even if you don't receive these emails due to email delivery issues, spam filters, or address changes. You are responsible for keeping your contact and payment information current.

Choose how often you want to receive your products when you select the subscription option at checkout. You can choose monthly (30 days) or bi-monthly (60 days) delivery. Your first order will be processed immediately, and subsequent orders will be automatically processed and shipped according to your selected frequency.

Your first subscription order is discounted by approximately 15% compared to the one-time purchase price. This discount applies to the first subscription order only. All subsequent recurring orders are billed at the regular one-time purchase price in effect on the renewal date, plus applicable taxes and shipping. The discount is applied automatically when you select the subscription option at checkout.

You have complete control over your subscription and can cancel, pause, skip deliveries, or change your frequency at any time through your online account or by contacting customer service.

When shopping on Beauty Shop – Maree, select the "Subscribe" option for your desired product under Purchase options. Choose how often you want to receive your products from the frequency dropdown menu. Add the subscription to your shopping cart and complete your order. You will be required to create an account to manage your subscription.

By subscribing, you explicitly consent to and authorize the following:

• You are the authorized user of the payment method provided.
• You authorize IMAREE to automatically charge your payment method for recurring subscription orders.
• You understand this is a subscription service, not a one-time purchase.
• You have read and agree to these subscription terms.
• You are at least 18 years old or have parental consent.

For fraud protection and dispute resolution, we automatically record your subscription consent including IP address, timestamp, device information, and subscription selections.

Once your order is complete, you will receive an email confirming your subscription. This email will include a link to access the 'Manage My Subscription' section in your account where you can manage your future orders and account information.

Your order will repeat according to your selected frequency, and you will be billed on your scheduled billing date. We will send you an email reminder 3 days before each subscription order. You will also receive email notifications regarding other important information related to your subscription account, including shipping confirmations, if items are discontinued or out of stock, subscription cancellations, and order confirmations.

We offer you complete control over your subscription orders. You can change your delivery frequency, next order date, skip deliveries, or modify quantities anytime by visiting 'Manage My Subscriptions' in your account. Changes to orders can be made any time up to 24 hours before the next scheduled shipment date.

• To review or modify your subscription information: Visit 'Manage My Subscriptions' in your account. You can change your shipping address for an individual order or at the subscription level, which will affect all future orders.
• To skip a subscription order: Visit the 'My Subscriptions' section in your account and click the 'Skip Shipment' button next to the upcoming order date.
• To modify the delivery frequency: Visit the 'Manage My Subscription' section in your account. To change the delivery frequency, click the frequency dropdown next to the subscription item you want to modify and select your desired frequency.
• To change your shipping address: Visit 'Manage My Subscriptions' in your account and click the 'Edit' link under the current shipping information. Select a previous address or create a new one. This address will apply to all future orders unless otherwise noted.
• To change your payment information: Visit 'Manage My Subscriptions' in your account and update your payment profile. You can add new payment methods or update existing ones.
• To add products to your subscription: Log into your account and visit 'Manage My Subscriptions'. Click the "Add a Product" button to include additional items in your subscription with the same delivery frequency.

If you need help with changes, contact our Customer Support Team at supportservice@imaree.com. We can assist with any subscription modifications or questions.

Online Cancellation (Recommended)

Visit the 'Manage My Subscription' section in your account and click the cancel subscription link next to the subscription details. You'll be prompted to confirm this action and may indicate your reason for canceling. Once you confirm cancellation, your subscription will be immediately canceled and you will receive an email confirmation.

Customer Service Cancellation

Contact our support team at supportservice@imaree.com. Include your order number or account email address. We will process your cancellation within 24 hours and send email confirmation.

Cancellation Terms

• Cancellation takes effect immediately.
• No future charges will occur after cancellation.
• There are no cancellation fees or penalties.
• You will keep any products already shipped.
• If you signed up online, you can cancel online without calling.
• IMPORTANT: If you cancel on the same day a renewal payment is processed, that charge is non-refundable.
• Please allow up to 24 hours for cancellation processing. If you cancel close to your next billing date, you may receive one additional shipment that was already processed.

Subscription Billing

You will be charged the subscription price displayed at checkout according to your selected frequency. All payments are processed in U.S. dollars. Sales tax will be added where required.

Refund Policy for Subscriptions

Our standard 60-day money-back guarantee applies only to the first order of a subscription. Renewal charges are strictly non-refundable once processed. We do not offer prorated refunds for partial billing cycles or unshipped products if the renewal charge has already occurred.

Billing Disputes

If you see a charge you don't recognize or have questions about your subscription billing, please contact us first at supportservice@imaree.com. Most billing questions can be resolved quickly through customer service. We maintain detailed records of all subscription orders and can provide documentation if needed.

Chargeback Prevention

Filing a chargeback or payment dispute instead of contacting customer service may result in:

• Account suspension or termination
• Referral to a collection agency
• Inclusion in merchant fraud databases
• Legal action for fraudulent chargebacks

Documentation

We maintain detailed records of:

• Subscription consent (including IP address, timestamp, and device information)
• Email notifications sent
• Delivery confirmations
• Account interactions
• Billing history

These records are used to verify legitimate subscriptions and protect against fraudulent disputes.

Payment Security

All payment information is processed through secure, PCI DSS compliant systems. We do not store complete credit card information and use encrypted tokens for recurring billing.

We reserve the right to cancel or deny any subscription if we suspect fraudulent activity, abuse of our policies, or violation of our Terms of Service, including but not limited to:

• Subscription Abuse: Repeatedly subscribing and canceling to exploit first-order discounts, promotions, or benefits without the intention of continuing the subscription.
• Identity Fraud: Using false identities, stolen payment methods, or unauthorized accounts.
• Shipping Manipulation: Providing incorrect or false shipping information to manipulate delivery or claim issues.
• Patterns of Abuse: Multiple subscriptions created under different names or accounts to the same shipping address.
• Violation of Terms: Any violation of our Terms of Service or Refund Policy.

In such cases, we may:

• Immediately cancel the subscription and all associated orders.
• Permanently ban the customer's account, contact information, and shipping addresses from using our services.
• Take legal action to recover damages and costs.
• Share information with fraud prevention services and law enforcement authorities as permitted by law.

California residents: You may cancel your subscription at any time without penalty. Contact supportservice@imaree.com for assistance.

New York residents: You may cancel your subscription at any time. Cancellation takes effect immediately and stops all future charges. Charges already processed are non-refundable except where a refund is required under New York law.

Illinois residents: This subscription complies with Illinois Automatic Renewal Law requirements.

We may update this subscription policy from time to time. Material changes will be communicated via email 30 days before they take effect. You may cancel your subscription before changes take effect if you do not agree to the updates. Continued use of your subscription after changes indicates acceptance of the updated terms.

For all subscription questions, changes, or cancellations:

Email: supportservice@imaree.com

Response Time: Within 24 hours on business days

Mailing Address: Maree LLC, 9776 Whirlaway St. Rancho Cucamonga, CA 91737

This subscription service complies with:

• Federal Trade Commission (FTC) regulations
• The Restore Online Shoppers' Confidence Act (ROSCA)
• State auto-renewal laws
• Payment card industry guidelines

This policy is governed by Delaware state law and is subject to the dispute resolution terms in our Terms of Service.

Last Updated: August 8, 2026

This policy supplements our Terms of Service and Refund Policy. By subscribing, you agree to all applicable IMAREE policies and terms.